Procurement information
This contract will integrate, provide hosting, manage NS&I’s multi-channel digital banking experience platform, deliver support services, provide 100% straight-through digital self-service customer journeys, and enable appropriate Assisted Digital support
The service shall include provision and development of enablement services such as digital communications, Know Your Customer / Anti-Money Laundering, Identity Verification and Multi-factor Authentication. Support services will include digital experience development, Service Design, User Experience Design, and Customer Experience Design, and development of accelerator components for key digital banking use cases
Market engagement event
Following on from the industry briefing in April 2021 that introduced NS&I’s Rainbow programme, NS&I partnered again with techUK to invite suppliers to another event, focused on our Digital Experience and Digital Enablement package
The event was held on 5 October 2021