Digital experience and digital enablement

Competitive procedure with negotiation, launched on 10 February 2022

Procurement information

This contract will integrate, provide hosting, manage NS&I’s multi-channel digital banking experience platform, deliver support services, provide 100% straight-through digital self-service customer journeys, and enable appropriate Assisted Digital support

The service shall include provision and development of enablement services such as digital communications, Know Your Customer / Anti-Money Laundering, Identity Verification and Multi-factor Authentication. Support services will include digital experience development, Service Design, User Experience Design, and Customer Experience Design, and development of accelerator components for key digital banking use cases

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Frequently asked questions

Market engagement event

Following on from the industry briefing in April 2021 that introduced NS&I’s Rainbow programme, NS&I partnered again with techUK to invite suppliers to another event, focused on our Digital Experience and Digital Enablement package

The event was held on 5 October 2021

More on the event

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