Customer contact and operations

Competitive dialogue, launched on 29 April 2022

Procurement information

This contract will deliver and integrate front-office (contact centre) services to support digital self-service transactions, requests, queries and complaints, through webchat, messaging and telephony

The supplier shall also deliver back-office services to manage and process non-digital customer interactions through telephony and post, and support vulnerable and digitally excluded customers

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Frequently asked questions

Market engagement event

Following on from the industry briefing in April 2021 that introduced NS&I’s Rainbow programme, NS&I partnered again with techUK to invite suppliers to another event, this time focused on the third of our four procurement packages: Customer Contact and Operations

The event took place on 27 January 2022

More on the event