Procurement information
This contract will deliver and integrate front-office (contact centre) services to support digital self-service transactions, requests, queries and complaints, through webchat, messaging and telephony
The supplier shall also deliver back-office services to manage and process non-digital customer interactions through telephony and post, and support vulnerable and digitally excluded customers
Market engagement event
Following on from the industry briefing in April 2021 that introduced NS&I’s Rainbow programme, NS&I partnered again with techUK to invite suppliers to another event, this time focused on the third of our four procurement packages: Customer Contact and Operations
The event took place on 27 January 2022