Customer contact and operations – procurement
Launched on 29 April 2022
This contract will deliver and integrate front-office (contact centre) services to support digital self-service transactions, requests, queries and complaints, through webchat, messaging and telephony
The supplier shall also deliver back-office services to manage and process non-digital customer interactions through telephony and post, and support vulnerable and digitally excluded customers
Core banking, payments and reporting – procurement
Launched on 29 April 2022
This contract will deliver and integrate core-banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger, and product accounting; fraud detection and monitoring; account and customer management information and reporting; and Open Banking
It supports customer management including: customer onboarding and lifecycle management; customer data management and retention. Support for data and insight capability including data warehouse, system integration, ETL, query and reporting tools
The contract also delivers support for NS&I’s prize winning savings products, including bond number allocation and prize draws
It is also responsible for migration and management of customer, account, and other data from legacy systems
e-Tender portal
If you are interested in participating and have not used the e-Tender portal before, you will need to register by selecting “Request a New Account”
Account registration is quick, free of charge, and will also give you access to future NS&I procurement opportunities including the other packages in the Rainbow Programme when they go live in the coming months
Previous market engagement events
NS&I has run a series of market engagement events, in partnership with techUK, to introduce the programme and the procurement packages. Read more about the events and watch the recordings
Initial market engagement event
Digital integration and ServiceOps
Digital experience and digital enablement
Customer contact and operations
Core banking, payments and reporting
Procurement packages and timeline
The Rainbow programme is divided into four procurement opportunities. Click on a package below to find out more
See the full schedule of events which introduce the programme and its component packages