NS&I Rainbow

NS&I has embarked on a significant transformation of its outsourced business process services - the Rainbow Programme

More about the programme

Customer contact and operations – procurement

Launched on 29 April 2022

This contract will deliver and integrate front-office (contact centre) services to support digital self-service transactions, requests, queries and complaints, through webchat, messaging and telephony

The supplier shall also deliver back-office services to manage and process non-digital customer interactions through telephony and post, and support vulnerable and digitally excluded customers

Read more on Contract Finder

Core banking, payments and reporting – procurement

Launched on 29 April 2022

This contract will deliver and integrate core-banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger, and product accounting; fraud detection and monitoring; account and customer management information and reporting; and Open Banking

It supports customer management including: customer onboarding and lifecycle management; customer data management and retention. Support for data and insight capability including data warehouse, system integration, ETL, query and reporting tools

The contract also delivers support for NS&I’s prize winning savings products, including bond number allocation and prize draws

It is also responsible for migration and management of customer, account, and other data from legacy systems

Read more on Contract Finder

e-Tender portal

If you are interested in participating and have not used the e-Tender portal before, you will need to register by selecting “Request a New Account”

Account registration is quick, free of charge, and will also give you access to future NS&I procurement opportunities including the other packages in the Rainbow Programme when they go live in the coming months

Register here

Previous market engagement events

NS&I has run a series of market engagement events, in partnership with techUK, to introduce the programme and the procurement packages. Read more about the events and watch the recordings

Initial market engagement event

Digital integration and ServiceOps

Digital experience and digital enablement

Customer contact and operations

Core banking, payments and reporting

Procurement packages and timeline

The Rainbow programme is divided into four procurement opportunities. Click on a package below to find out more

See the full schedule of events which introduce the programme and its component packages

Procurement timeline